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Intake Specialist - (Graveyard Shift)
Magdalena Del Mar
Postular con:Intake Specialist - (Graveyard Shift)
Servicios Profesionales
Resumen
Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process.
The hours for this position are from 10PM to 8 AM CST, 5 days a week (including weekends)
Requirements
Take incoming calls, emails and texts, and determine if the potential new client meets the firms criteria for the particular advertised tort.
Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.
Schedule appointments as necessary for client call backs.
Respond, engage, and qualify all leads and inquiries in a timely and determined manner.
Qualify an ever-increasing % of leads, and do so more efficiently over time through training, real world calls, and constructive feedback based on your recorded conversations.
Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are).
Have a firm grasp on our client contract to address all client questions.
Develop an expert and constantly evolving understanding of the torts we are advertising.
Ensure that everyone who contacts the firm for help is better off for having done so.
Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.
Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.
Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
Never stop learning about our business, clients, our services, competitors, and how they tie together.
Qualifications
Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
Either previous successful sales experience, debt collection experience or a strong desire to begin a highly successful sales career
Experience in personal injuries.
Track record of meeting and exceeding goals.
Naturally curious and passionate; a lifelong learner
A consistent, high-energy attitude with a strong, self-driven sense of motivation
A team player who serves as a bridge between our offices
Benefits:
Immediate inclusion into payroll from day one (regular payroll)
Legal social benefits (CTS, bonuses, profit sharing)
Partial coverage of EPS health insurance
Career advancement opportunities
Annual evaluations
Potential performance bonuses
Occasional extraordinary bonuses
Paid holidays and vacation time.
-Requerimientos- Educación mínima: Técnico
1 año de experiencia
Idiomas: Español ,Inglés
Palabras clave: especialista
-Requerimientos- Educación mínima: Técnico
1 año de experiencia
Idiomas: Español ,Inglés
Palabras clave: especialista
Requerimientos
- Tiempo de experiencia1 año
- Disponibilidad para viajarNo