About Us Foundever is a global leader in the customer experience (CX) sector. With 170,000 employees worldwide, we are the team behind the best experiences for over 750 leading and digital-first brands globally. Our innovative CX solutions, technology, and expertise are designed to meet our clients operational needs and deliver seamless customer journeys when it matters most. Our Core Values: Creativity: Simplify, lead change. Commitment: Strive for excellence, make a positive impact. Connection: Share experiences, grow together. About the Role We are seeking a talented and dedicated Customer Service & Claims Agent to handle inbound and outbound calls for new and existing passengers. In this role, you will assist customers with creating new reservations or modifying existing ones (resolving travel-related inquiries) using internal systems, always striving to deliver exceptional customer satisfaction. Requirements Must be at least 18 years old. High school diploma or equivalent. Peruvian citizenship or valid work permit. Strong computer skills (proficiency in Microsoft Excel is a plus). Previous customer service or call center experience is preferred. High level of empathy and active listening skills. Strong problem-solving abilities. Excellent verbal and written communication skills. Ability to multitask effectively. Company Benefits 48-hour workweek. Full payroll benefits from day one (Planilla completa). Weekend days off. Availability to work early morning/graveyard shifts (required). Transportation allowance + up to 15% performance bonus. Central office location (San Borja). Competitive salary and performance-based incentives (S/2300 + 80 transportation + 15% performance) Great work environment and growth opportunities. Join us and kickstart your career today!.

-Requerimientos- Educación mínima: Educación Secundaria
años de experiencia
Idiomas: Inglés
Palabras clave: call, callcenter, teleoperador, telefonista, telephonist, telefonico