We are hiring a full-time Client Success Manager for TikTok Shop to work with a TikTok Shop growth marketing agency that manages and grows 10+ US and UK TikTok Shops. The company works with high volumes of TikTok creators to build ongoing content pipelines for its clients, with a strong focus on turning creator content into revenue. This is not a traditional customer success role. We need someone with strong, hands-on TikTok Shop experience who understands how to actually grow a shop. You’ll work directly with US-based clients, develop TikTok Shop growth strategies, oversee creator and content activity, and lead the internal team responsible for execution. The ideal candidate is strategic, creative, proactive, and confident enough to represent the agency directly with clients. Full-time. Fully remote. Must be ENGLISH-SPEAKING.

Hours: 9am–5pm US time zone.

Salary: $3,000/mo

Key Responsibilities:

Own the strategy and ongoing growth of TikTok Shops across a portfolio of DTC clients
Develop clear growth plans based on each brand’s products, goals, existing performance, and opportunities within
TikTok Shop
Lead and manage the internal team responsible for executing TikTok Shop and creator initiatives
Review team output regularly and provide clear feedback to improve creator strategy, content quality, and overall
account performance
Hold team members accountable for deliverables and follow up when execution is falling behind
Act as the bridge between clients and the internal team, translating client feedback into clear direction and next steps
Review TikTok Shop performance and identify opportunities to improve revenue, conversions, creator performance,
and content output
Lead client calls, communicate strategy and results, and act as a trusted point of contact for US-based clients
Work closely with creators and influencers to ensure content aligns with the brand and overall TikTok Shop strategy
Review creator content and provide actionable feedback on hooks, messaging, positioning, offers, and creative
direction
Identify when a brand needs different or additional creator content and communicate those needs clearly to the team
Monitor creator relationships and escalate issues around content, communication, deliverables, or shop performance
when necessary
Ensure the team is executing against client goals and proactively follow up when deliverables or initiatives are falling
behind
Build testing strategies around creators, products, messaging, offers, and content formats
Report results to clients and translate performance data into clear recommendations and next steps
Stay current on TikTok Shop trends, platform changes, creator strategies, and new opportunities that could impact
client performance
Maintain clear internal and client communication through Slack and other company systems

Key Qualifications:

3+ years of experience in TikTok Shop, influencer marketing, performance marketing, creative strategy, or a similar role
Must have hands-on experience growing TikTok Shops and developing the strategy behind that growth
Strong understanding of TikTok Shop, including creator/affiliate strategy, content, product promotion, and the factors
that drive shop performance
Experience working directly with creators and influencers and evaluating content from a performance perspective
Strong understanding of short-form creative and what makes TikTok content convert
Experience leading a team and holding people accountable for execution and results
Confident working directly with US-based clients and leading client meetings
Fluent English with strong verbal communication skills
Comfortable analyzing results and turning performance data into actionable recommendations
Proactive and independent — able to identify problems, recommend solutions, and move strategy forward without
constant direction
Must own and be able to use a working computer with high-speed internet
Must be ENGLISH-SPEAKING

Nice to have:

Experience working for a TikTok Shop, influencer, UGC, or performance marketing agency
Background as a Creative Strategist, Head of Creative, Head of Marketing, or similar strategy-focused role
Experience working with DTC or e-commerce brands
Experience managing high-volume creator or affiliate programs
Familiarity with TikTok paid media and how organic, affiliate, and paid creative strategies work together

Digital Executive

Customer Success Manager